Technology Services and Help Desk

The Help Desk is here to you with all technical issues and requests for college electronic resources and information systems.

Click below for help with:

Email
Hawknet
Webadvisor

Before contacting the Help Desk:

  1. Reboot your machine
  2. See if you can replicate the problem
  3. Copy the exact wording of any error messages
  4. Have information about your computer and software handy

     

When to contact the Help Desk:

  • Software used to work but now it doesn't
  • Can't access your email (click here first)
  • Computer won't start
  • Adding a new software program
  • Can't connect to the network

For non-technical issues, please contact the college operator at (319) 752-2731.

 

Contact Information
(319) 208-5087
helpdesk@scciowa.edu
Help Desk Hours
Monday - Friday
7 a.m.- 6 p.m.

Save time and have this info handy before calling:

  1. Your full name
  2. The location of the problem
  3. Your phone number
  4. The type of equipment with the problem (printer, scanner, monitor, etc…)
  5. A specific description of the issue - include exact wording or error message
  6. The version of the software giving you trouble
  7. Has any new software/hardware been installed/removed?
  8. Has your computer been out for repair or was it serviced recently?

How does the Help Desk work?

  • You contact Help Desk staff or leave message with details listed above
  • The Help Desk documents your call and then send you a confirmation of contact.
  • Your request is assigned to the appropriate Help Desk staff member

SCC Help Desk staff can only support SCC-owned equipment.

Helpful Links
 
Microsoft
Microsoft's website
Symantec Antivirus
Formerly Norton Anti-Virus
McAfee Antivirus
McAfee Antiv-Virus website
Email Spoofs
Email Spoofs
Mozilla
Home of Mozilla Firefox

 

Acceptable Use Policies

Southeastern Community College maintains acceptable use policies for student, employee, and public use of computer and network resources.

For details, select the appropriate link:
Employee Information Technology Usage Policy
Student/Public Information Technology Usage Policy