The Help Desk is here to assist the faculty, staff and students at Southeastern Community College with a single point of contact for all technical problems and requests concerning college computers, email accounts, network resources and information systems (Datatel). Having the Help Desk takes the guesswork out of knowing who to contact for all your technical needs.
The Help Desk works directly with all the members of the SCC IT/MM Team whether it is Datatel, networking or general PC needs.
For non-technical issues, please contact the college operator at 319-752-2731. The operator will direct your call to the appropriate area.
Help Desk Hours
Monday - Friday
7AM - 6PM
When you contact the Help Desk there are several pieces of necessary information that we will need to solve your problem and/or verify that your problem is routed to the appropriate person.
We ask that you provide the following information when placing a Help Desk call:
Depending on the nature of the problem, you may be asked a series of additional questions.
You also may be asked if you are able to check connections, power off/on devices and gather additional information. Detailed information provided by the user will expedite the problem resolution process. After your call is logged, you will receive an email confirmation with a partial description of the problem. We offer full support of all our standard installed software on our computers. We are only able to support College owned equipment that is located in a SCC facility.
Some helpful links
|Symantec Antivirus||Formerly Norton Anti-virus|
|McAfee Antivirus||McAfee Anti-virus website|
|Email Spoofs||E-mail Spoofs|
|Mozilla||Home of Mozilla Firefox|
Some reasons as to when to contact the Help Desk:
How does the Help Desk work?
To aid us in helping you, please try the following before calling the Help Desk:
When calling the Help Desk with a problem, please make sure to have the following information about your computer and software ready.
Let us know if anything on your computer has changed. Answers to questions like these may help us locate the source of the problem faster.
Help Desk Mission
The mission of Southeastern Community College Help Desk is to provide excellent Customer Service while supporting our commitment to education and business processes.
Executive Director of Information Technology
Phone (319) 208-5070