Business & Professional Development

CBIZ partners with regional business and industry leaders to develop a vital economic future.

Check out our Business and Professional Development Classes below. Call (319) 208-5375 to register.

Entrepreneurship
(Click here for course descriptions)
 
Course Date
Intro to QuickBooks 2013 10/15/2014
QuickBooks Pro® Level I 11/17/2014
QuickBooks Pro Level II 10/7/2014
QuickBooks Pro Level II 9/17/2014
QuickBooks Payroll 10/1/2014
QuickBooks Payroll 10/21/2014
Basic Business Accounting 9/2/2014
Smart Start I 8/25/2014
Smart Start I 9/22/2014
Smart Start I 11/4/2014
Smart Hiring 9/25/2014
Six Week Start Up Entrepreneurial Training 9/24/2014
The Owner's Manual for Small Business 10/9/2014
Writing a Business Plan 10/13/2014
Understanding Your Business Taxes 11/20/2014
Passions to Profits 12/9/2014

 

Leadership
(Click here for course descriptions)
 
Course Date
Coaching Excellence 9/9/2014
Critical Thinking 9/23/2014
Real Colors 9/23/2014
Great Leaders, Great Teams, Great Results 10/9/2014
The R's of Sustainability 10/13/2014
Emotional Intelligence - The Power of Emotions: Learning about YOUR EQ! 11/13/2014
Enhancing Performance 9/18/2014
Enhancing Performance 11/11/14
Understanding Personal Listening Approaches 10/22/2014
Mixing 4 Generations In the Workplace 12/18/2014
Certificate in Teaching Adults 9/2/2014
Effective Communication and Human Relations (Dale Carnegie Skills for Success) 11/5/2014
Accounting Fundamentals I 9/17/2014
Grammar Refresher 9/17/2014
Building Teams That Work 10/15/2014
Grammar Essentials 11/5/2014
Training with your Learner in Mind 12/9/2014
Accounting Fundamentals II 12/10/2014

 

Legal Risk Management Series

Take both and save $125
(Click here for course description)

 
Course Date
Discipline and Firing Decisions in the Workplace  9/18/2014
Privacy in the Workplace 9/18/2014

 

Empowerment Series

(Click here for course descriptions)

 
Course Date
The Supervisor's Job 11/3/2014
Becoming A Leader 11/17/2014
Team Building (Appreciating Clients, Customers and Co-Workers) 12/1/2014
Motivation 12/15/2014
Communication Skills 1/12/2015
Problem Solving 1/26/2015
Delegating and Monitoring 2/9/2015
Resolving Conflict 2/23/2015
Evaluating Employee Performance 3/9/2015
Employee Discipline 3/23/2015

 

Supervision Series
(Click here for  course descriptions)
 
Course Date
Supervision Certificate  9/23/2014
New Supervision Survival Skills 9/23/2014

 

SHRM Learning System
(Click here for course description)
 
 Course Date
Complete HR Training 9/2/2014

 

Social Media
(Click here for course description)
 
 Course Date
Pimp My Profile: LinkedIn for Professionals 11/4/2014
Facebook Advertising: Big Ideas for Small Business (Marketing you Business on Facebook) 11/11/2014
 
Athletic Coaching

(Click here for course description)

 
Course Date
Coaching 10/6/2014
Taping Clinic 10/25/2014
Coaching Ethics Self-Study

 

Intro to QuickBooks 2013

Learn how to quickly and efficiently gain control over the financial aspects of your small business with this powerful accounting software program. Master the tools you’ll need to set up a chart of accounts; reconcile your checking account; create and print invoices, receipts, and statements; track your payables, inventory, and receivables; create estimates; and generate reports. With QuickBooks, you get the same ease of use of Quicken coupled with a more traditional approach to accounting to meet the needs of small to midsized businesses. Whether you’re new to QuickBooks or have already used earlier versions, this course will empower you to take control of financial accounting for your business.

24 Hours/ Online course / $99

#46165 Online Course
             Oct 15 - Nov 30

QuickBooks Pro® Level I

If you are a new user of QuickBooks Pro® or Premier®, this hands-on training seminar is for you! Learn how to set up a company, customer and vendor files, and chart of accounts. Learn how to manage money coming in and money going out including sales, invoicing, paying bills, and tracking expenses. You’ll also learn how to reconcile accounts, and use reports to understand your business, including profitability and sales trends. All materials are included. Basic computer knowledge is required.

9 hours, 3 sessions / $119 / J. Clover, MBA

#46100   RiverPark Place, Burlington            Room 110
               Mondays, Nov 17 - Dec 1                6 - 9pm

QuickBooks Pro® Level II

Beyond the basics, participants in this seminar will build on the knowledge they gained in Level I as they learn to work with physical inventory and sales tax, set up and use QuickBooks payroll, and deal with the "other" accounts found on the balance sheet, such as current assets and long-term liabilities.  Also covered is estimates and time tracking features as well as data maintenance.  Finally, you'll learn how to enter journal entries, customize reports, and create custom templates.  Materials included.

9 hours, 3 sessions / $119 / J, Clover, MBA

#46258      SCC Mt. Pleasant Center             Room 201
                  Tuesdays, Oct 7 - 21                    8:30 - 11:30am

$46328       RiverPark Place, Burlington         Room 110
                   Wednesdays, Sep 17 - Oct 1       1-4pm

QuickBooks Payroll

In this course, you'll be introduced to a variety of payroll services options within QuickBooks, learn to work with payroll item list, set-up payroll compensation codes, new and existing employee files, enter timesheet data, create employee paychecks, pay payroll tax liabilities, prepare both federal and state payroll tax reports, and enter manual paychecks.  Course prerequisite is to be familiar with QuickBooks navigation.  Seating is limited.

#46329     RiverPark Place, Burlington          Room 110
                 Wednesdays, Oct 1                       1 - 4pm

#46259     SCC Mt. Pleasant Center              Room 110
                 Tuesday, Oct 21                            8:30 - 11:30pm

Basic Business Accounting

Learn to read a balance sheet, P&L statement, and a cash flow statement.  Discover the mystery behind debits and credits, inventory, depreciation, assets and liabilities.  Also learn what to look for to help you make financial decisions about your business.  All materials included in fee.

 
 

12 hours, 4 sessions / $109 / J. Cover, MBA

#46213  RiverPark Place, Burlington           Room 111

              Tuesday, Sep 2 & 30                     8:30 - 11:30am

 
Smart Start I

This FREE 2-hour workshop will help you analyze your business idea and cover what you need to know to launch your business. You will learn how important a business plan is and the steps to create it, how to conduct market research, prepare for a bank loan, legally organize your business, record keeping and taxes, marketing ideas, and what financing options are available. Registration is required. All materials are provided.

2 hours, 1 session / Free / J. Clover, MBA / registration required

#46105  RiverPark Place, Burlington               Room 111
              Monday, August 25                            5:30 - 7:30pm

#46106   SCC Mt. Pleasant Center                  Room 201         
               Monday, Sep 22                                5:30 - 7:30pm

#46314   SCC Keokuk Campus                       Room 312
               Tuesday, Nov 4                                 5:30 - 7:30pm

Smart Hiring

Business owners: Think you can do it all? Grow your business just by working harder? Are you ready to hire an employee but not sure how to go about it, or if it is the right move? You will learn through this workshop how to hire an employee; decide what role to fill, calculate how much you can afford, understand employment tax law, find the right person, interviewing do’s and don’t’s, and become the best boss possible. Workshop will include worksheets to help you think through the key hiring issues that apply to your business. Materials included.

3 hours, 1 session / $59 / J. Clover, MBA

#46193   RiverPark Place, Burlington        Room 112
               Thursday, Sep 25                        
1 - 4pm

Six Week Start Up Entrepreneurial Training

 

You have an idea for a business, but now the tough part; making it happen! Where do I start? How do I achieve my dream? This course and book, using checklists and forms, will guide you step-by step to get your business up and running. This course covers researching your market and competition, legal matters and licensing, setting up a store front or home based business, dealing with financing, record keeping, taxes, and marketing the business.

 

18 hours, 6 sessions / $149 / J. Clover, MBA

 

# 46104  RiverPark Place, Burlington         Room 111
               Wednesdays, Sep 24 - Oct 29      6 - 9pm

 

The Owner’s Manual for Small Business

 

This workshop addresses the entire range of issues facing any business owner or manager, from planning, strategies, leadership and marketing, to money management, technology, operations and more! If you are looking for new strategies for growing your business and attracting customers as well as gaining new insight on how to run and grow a business, this workshop is for you! All materials included.

 

9 hours, 3 sessions / $99 / J. Clover, MBA

 

#46189   RiverPark Place, Burlington        Room 101

              Thursdays, Oct 9 - 23                 1 - 4pm

 

Writing a Winning Business Plan

 

In this course, discover the basic components necessary for a winning Business plan. Areas covered include the executive summary, market research, marketing plan, operating plan, management, organization and ownership. You will work on cash flow projections and projected financial statements. You will have the opportunity to write the plan in class, with a Business plan template provided to you. Students should have Computer experience in Microsoft Word and Excel. Workbook and flash drive with templates are provided.

 

12 hours, 4 sessions / $49 / J. Clover, MBA

 

#46113   ISU Extension Outreach Lee County
               Mondays, Oct 13 - Nov 3             6 - 9pm

 

Understanding Your Business Taxes

 

This IRS workshop is designed to help the business owner better understand and follow the tax law precisely to minimize the amount of taxes they must pay and to avoid additional tax penalties and interest. Learn what tax forms are needed for a sole proprietorship, partnership, or corporation, what business expenses are allowable and which expenses have limits, what records to keep for taxes, and claiming the business use of your home for home based businesses. This class is applicable for both new and existing small business owners. Participants will receive all material and are encouraged to bring specific questions.

 

3 hours, 1 session / $39 / J. Clover, MBA

 

#46109  RiverPark Place, Burlington        Room 111
               Thursday, Nov 20                        1 - 4pm

 

Passion to Profits

 

You have a passion-you’re a chef, a techie, an artist, a dentist, but you don’t know how to turn your skills into a profitable business. Turn your dreams into reality by learning to think like an entrepreneur, find, get and keep customers, managing money and employees, marketing that works, all the secrets of starting a successful business. Book is a step by step guide and is included in the fee.

 

6 hours, 2 sessions / $89 / J. Clover, MBA

 

#46190 SCC Mt. Pleasant Center       Room 201
               Tuesdays, Dec 9 - 16              6 - 9pm

 

Effective Communication and Human Relations (Dale Carnegie Skills for Success)

This course will help your team master the capabilities demanded in today’s tough business environment. They will learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. Team members will be better equipped to perform as a persuasive communicator, problem-solver and focused leader.

24 hours, 3 sessions / $1,800 / Michelle Gnida

#45128   RiverPark Place, Burlington            Room 111
               Tuesdays, Nov 5 - 19                      8am - 5pm

Coaching Excellence

Participants learn about the Coaching Strategy that can be used to supplement their Leadership and Management strategies. Participants will focus on qualities of great coaches, leadership coaching strategies and coaching skills. In the session, participants will have the opportunity to practice their coaching skills as well as experience being coached with fellow participants.


4 hours, 1 session / $239 / Heather Woody

#45897   RiverPark Place, Burlington        Room 112
             Tuesday, Sep 9                           8 - noon

Critical Thinking

This course is for anyone wanting to improve their strategies for decision making. Course objectives:
     •    Differentiate between critical and non-critical thinking
     •    Improve thinking to make effective decisions
     •    Evaluate the validity of arguments
     •    Formulate effective explanations.
A
s a result, participants should be able to make effective decisions based on careful evaluation, develop the best solutions to problems and identify key issues without getting sidetracked.

7 hours, 2 sessions / $69 / Phillip Dunek

#46201   SCC Keokuk Campus               Room 304
               Tue & Wed, Sep 23 - 24           5:30 - 9pm

 Real Colors

 Prime for Life is a fact-based educational program utilizing documented research to reduce the incidence of alcohol and other drug related problems by introducing an effective approach to increase awareness and openness. Real Colors is an exciting, enjoyable hands-on tool to help anyone recognize how different personalities interact with each other to increase perception and communication. Experience both of these enriching topics together. Invaluable information for employers, counselors, teachers, parents, and organizations. Materials included.

 

9 hours, 3 sessions / $65 / Chris Crowner


#46207   RiverPark Place, Burlington        Room 112  
               Tuesdays, Sep 23 - Oct 7            6 - 9pm

 Great Leaders, Great Teams, Great Results

This Leadership Series draws from six proven content Franklin Covey modulars. The sixth modular will be The 4 Imperatives of Great Leaders where you learn how to leverage the knowledge that exists in your team. You learn to build, extend, and maintain trust in Inspiring Trust. Clarify Your Team’s Purpose and Strategy session will help leaders connect the purpose of their team to the mission, vision, and values of the organization. The fourth session will assist you as leaders to build a process for executing on the highest priorities and instill a cadence of accountability for achieving results in Closing the Execution Gap. Learn three “leadership conversations” to clarify performance expectations, apply specific talents to key objectives, and “clear the path” toward progress in Unleashing Talent. Winning Customer Loyalty is the final session giving you tools to measure and improve customer satisfaction and loyalty.

24 hours, 6 sessions / $1400 / Heather Woody

#45895   RiverPark Place, Burlington        Room 112
               Thursdays, Oct 9 - Nov 13             8- noon 

Three R’s of Sustainability

The 3 R’s of Sustainability is a comprehensive introduction to sustainability management and the profound effect it can have on organizations. Aimed at business audiences this course is the starting point for every organization that seeks to reap the financial, social, and economic benefits associated with developing and adopting environmentally friendly policies and practices. Sustainable practices give your organization a competitive advantage over competitors who fail to meet the ever changing demands of the customer. Sustainability management can result in increased cost savings, efficient practices, and higher realized returns. This course will equip managers, supervisors, and staff with the necessary knowledge, and tools to identify areas that can be enhanced through sustainable practices.

3 hours, 1 session / $119 /Phillip Dunek

#46206   SCC Keokuk Campus               Room 301
               Monday, Oct 13                         6 - 9pm

 

Emotional Intelligence - The Power of Emotions: Learning about YOUR EQ! 

This workshop takes a closer look at the vital role emotions play in our work and personal lives. Channeling your emotions, either positively or negatively, can make or break your professional relationships.   

   Gain insight into how to use your emotions to create a positive workplace. 

   Discuss techniques that will allow you to set aside emotions that sabotage your own effectiveness.

 

3 hours, 1 session I $159 I Heather Woody

 

#45896   RiverPark Place, Burlington        Room 111
               Thursday, Nov 13                        1 - 4pm

 

Enhancing Performance

Understand your behavioral tendencies and how it affects others. During this class, participants will learn to adapt behavior and develop strategies for working together, how to accomplish tasks by improving relationships with others and understand and appreciate individual behavioral differences.

4 hours, 1 session /  $94  / Sue Prochazka

#45759   SCC Keokuk Campus                       Annex 2
               Thursday, Sep 18                             12:30 - 4:30pm

4 hours, 1 session / $94 / Sue Prochazka

#46077  RiverPark Place, Burlington                Room 111
              Tuesday, Nov 11                                 12:30 - 4:30pm

Understanding Personal Listening Approaches
(Improved Communication Elective)

Learn to listen and hear what is really being said; motivate others to give you the information you need. Increase positive information flow to enhance productivity and performance. Strengthen staff trust and morale.

4 hours, 1 session / $94 / Sue Prochazka

#46084   SCC Keokuk Campus                             Annex 2
               Wednesday, Oct 22                                Noon - 4pm

Mixing 4 Generations in the Workplace

In today’s business environment, with a vast range of ages and background experiences at play, you are more likely to be managing, coaching and leading people who are nothing at all like you. This class will provide participants with the understanding and tools necessary to effectively coach, manage and retain each generation at work.

4 hours, 1 session / $94 / Sue Prochazka

#46054   RiverPark Place, Burlington                       Room 111
               Thursday,  Dec 18                                      8am - Noon

Certificate in Teaching Adults

This is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others.  It is both an opportunity and a responsibility.  Whether you want to teach others or currently teach others, in any setting, either formally or informally, this course is for you.  We will give you both the fundamental and advanced information to improve your teaching.  Your lead instructor is author of How to Teach Adults, the best-selling book on the subject.  The ebook version is included in the course.

32 hours / $295 / Sue Prochazka

#46167   Online Course
                Sep 2                           

Accounting Fundamentals I

Demand for accounting professionals currently exceeds supply. If you’re interested in increasing your financial awareness while also gaining a marketable skill, this course is for you. You’ll learn the basics of double-entry bookkeeping, as well as how to analyze and record financial transactions. You’ll get hands-on experience with handling accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities. We’ll cover all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. Whether you’re a sole proprietor looking to manage your business finances or you simply want to gain an understanding of accounting basics for career advancement, this course will give you a solid foundation in financial matters.  Six week online course.  Work at your own pace.

 24 hours  /  $95

#46132   Online Course                               Sep 17

Grammar Refresher

Whatever your goals, a grasp of English grammar is important if you want to improve your speaking and writing skills. This course will help you gain confidence in your ability to produce clean, grammatically correct work. You’ll explore the basics of English grammar—like sentence structure and punctuation—as well as more sophisticated concepts—like logic and clarity. A patient instructor, memorable lessons, vivid examples, and interactive exercises will give you ample opportunity to put what you learn into practice. Reacquaint yourself with old, forgotten rules, meet some new ones, and discover your own grammatical strengths. Six week online course.  Work at your own convenience.

24 hours  /  $95

#46135   Online Course                               Sep 17            

Building Teams That Work

Teams are becoming a staple in today’s workplace. In this course, you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team. Are you eager to develop your leadership qualities and be a quality team participant? Many of today’s teams rotate leadership roles, so it’s crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change. This course is an excellent choice for existing PMI credential holders looking for an approved activity for PMI’s continuing certification PDUs.


24 hours  / $95

#46136   Online Course                               Oct 15

Grammar Essentials

Frolic through the sticklers in our English language. “Affect” or “effect”? (And does that question mark go inside the quotation mark?) Does the “who” and “whom” dilemma even matter? Is punctuation an integral part of grammar? If these issues call to you, join the group. We’ll seek out answers and find humor along the way.

4.5 hours, 3 sessions / $29 / A. Westermeyer 

#46220   SCC Keokuk Campus                     Annex
                Wednesday, Nov 5 - 19                 3:30 - 5pm

Training with your Learners in Mind

Identify myths about adult learners and know what to do about them. Recognize four learning styles and how to accommodate learning needs. Incorporate interactive strategies into your training presentation and design your own interactive training.

8 hours, 1 session / $190 / Kristen Schulte

 

#46028   RiverPark Place, Burlington        Room 111
               Tuesday, Dec 9                           8am - 4:30pm

 Accounting Fundamentals II

In Accounting Fundamentals II, you’ll explore such topics as special journals, uncollectible accounts receivable, plant assets, depreciation, notes and interest, accrued revenue and expenses, dividends, retained earnings, and various financial reports for corporations. If you’re interested in increasing your financial awareness and accountability while also gaining a marketable skill, this is the course for you.

24 hours  / $95

#46125   Online Course                               Dec 10

Discipline and Firing Decisions in the Workplace


This training will lead attendees through the disciplinary and firing processes. This interactive session will give practical, real-life scenarios to increase participants’ comfort level with critical employment decisions. The training covers key topics such as performance evaluations, documentation, and other risk mitigation strategies.

3 hours, 1 session / $275 / Mark Hudson

#46197   RiverPark Place, Burlington        Room 111
                Thursday, Sep 18                            9 - noon

Privacy in the Workplace

In today’s digital age, privacy issues are all around us on a daily basis. This training addresses privacy issues in the context of employment, including use of internet, email, and texting for work purposes whether on company- or employee-owned equipment. This interactive session provides for discussion on surveillance and helps attendees make conscious decisions about where the privacy line is. Will also cover social media, electronic harassment, and other cutting edge technology issues.

3 hours, 1 session / $275 / Mark Hudson

#46198   RiverPark Place, Burlington        Room 111

               Thursday, Sep 18                        1 - 4pm

 

The Supervisor’s Job

Discusses the role of supervisor as a member of management and responsible for the performance and leadership of their entire team. Objectives: 1) Compare the differences in control management vs. empowerment; 2) Discuss how to lead baby boomers, gen-xers and new  millennium employees; 3) Identify characteristics of good supervisors; 4) Explain how to lead by managing performance; 5) Discuss how to work with difficult employees; 6) Identify and explain the five attitudes of successful  leaders; 7) Explain ways to both challenge and reward employees


3 hours, 1 session / $89 / Webinar by NIACC

#46139  Monday,  Nov 3                           1 - 4pm

Becoming A Leader


Explain what leadership is and how it is developed in day to day performance. Explain why establishing good expectations are so critical to the success of any leader. Objectives: 1) Define leadership; 2) Develop ways to work with employees who do not want to be empowered; 3) Develop and write expectations compared to a job description; 4) Identify how to determine employee skill level and maturity level based on expectations; 5) Identify the only way to turn bad employees into better employees

3 hours, 1 session / $89 / Webinar by NIACC

#46140  Monday,  Nov 17                          1 - 4pm

 

Team Building (Appreciating Clients, Customers and Co-workers)

Just because they work together does not make them a team. In this session discussion will be on how we perform together and why some employees are easy to get along with and others are really challenging. This same training can be applied to working with customers as well. Objectives: 1) Identify your personal behavioral styles, and how they dictate what you say, do and act; 2) Explain how to communicate with the other style; 3) Identify how to capitalize on your own unique style; 4) Explain how to not over exaggerate your strengths; 5) Develop teamwork and trust within your work group; 6) Identify how to bridge the communication gap with others.


3 hours, 1 session / $89 / Webinar by NIACC

 #46141  Monday,  Dec 1                           1 - 4pm

 

Motivation

Motivation is the drive to change performance to meet expectations. Upon understanding this effective leaders can then provide the rewards necessary to assist others in performing up to and surpassing expectations. Objectives: 1) Define motivation; 2) Identify the tools necessary to change performance; 3) Identify motivators and de-motivators; 4) Determine your best; work environment as well as your employees 5) Identify the five motivational tools; 6) Apply these tools in case study scenarios and discuss within the group.

3 hours, 1 session I $89 I Webinar by NIACC

 

#46143  Monday,  Dec 15                          1 - 4pm

 

Communication Skills


Withholding constructive feedback to an employee is like sending them out on a long difficult journey without a compass. Unfortunately many leaders do just this. Objectives: 1) Identify communication barriers at work; 2) Explain that effective communication is a two way process; 3) Develop good listening skills; 4) Determine the current performance of an employee and how it is inconsistent with the expectation; 5) Practice providing constructive feedback to them about their performance.


3 hours, 1 session / $89 / Webinar by NIACC

#46144  Monday,  Jan 12                         
1 - 4pm

 

Problem Solving


Solving problems sometimes is like wrestling an octopus. Unfortunately by not following a structured game plan many organizations spend many dollars and hours putting bandages on problems without getting to the root cause. Objectives: 1) Determine who needs to be involved in the process; 2) Identify the variables involved in the process; 3) Explain the problem solving process; 4) Participate in problem solving some past case studies.


2 hours, 1 session  / $89  / Webinar by NIACC

 

#46145  Monday,  Jan 26                          1 - 4pm

 

Delegating and Monitoring


Delegation is 100% pure empowerment and is used to motivate and reward top performing employees. Many leaders spend much of their time working with problematic employees and unfortunately forget about top performers. This session is designed to do two things, one add value to your position as a leader and two empower your people. Objectives: 1) Explain why delegation is true empowerment and both challenging and rewarding to both you and subordinates; 2) Explain why we don’t like to delegate; 3) Identify what types of tasks need to be delegated; 4) Identify who I should delegate to; 5) Develop a task analysis of a given task and determine what steps I can delegate; 6) Discuss what to do if I don’t have employees with high enough skill and maturity level.

3 hours, 1 session / $89 / Webinar by NIACC

#46148  Monday,  Feb 9                            1 - 4pm

 

Resolving Conflict


Conflict is any disagreement between people regarding methods, results, attitudes or perceptions. Conflict is going to happen due to the fast paced high stress work environments designed to produce more with less, less time, people and money. In most cases neither party involved is “right” or “wrong” instead misunderstood perceptions collide to create disagreement. As a leader you have the responsibility to resolve these issues and correct perceptions. Objectives: 1) Discuss the Aggressive/passive continuum 2) Identify several approaches to handling conflict 3) Determine how you currently handle conflict 4) Demonstrate conflict resolving techniques.


3 hours, 1 session / $89 / Webinar by NIACC

 

 #46147  Monday,  Feb 23                          1 - 4pm

 

Evaluating Employee Performance


Effective leaders use evaluations as a tool to build skills and motivate employees to continued success. In addition leaders don’t use the evaluations to solve today’s problems but rather use them as an opportunity to develop greater strengths in their people of the future. Objectives: 1) Explain why we need to evaluate performance; 2) Demonstrate how to write appropriate expectations; 3) Compare employee performance to expectations; 4) Write goals for improvement to meet expectations; 5) Practice giving an appraisal in class.

3 hours, 1 session  / $89  / Webinar by NIACC

#46149  Monday,  Mar 9                            1 - 4pm

 

Employee Discipline

Proficient leaders improve and develop individual performance by establishing clear expectations, and providing the proper tools and rewards for performance. However, even with all of these sound leadership practices unacceptable performance can develop and persist in some people. In this session participants will focus on disciplining employees to assist them in meeting agreed upon expectations. Objectives: 1) Outline and discuss progressive discipline; 2) Explain how when disciplining an employee we are still empowering them; 3) Diagnose specific performance problems; 4) Demonstrate how to accurately document that performance; 5) Write specific goals for improvement; 6) Explain how to deal with difficult situations; 7) Complete a correction report form.

3 hours, 1 session / $89 / Webinar by NIACC

#46150  Monday,  Mar 23                          1 - 4pm

 

  Supervision Certificate

Leader, manager, supervisor, team leader - no mater what your official title, you're expected to get the job done through others.  This course provides new or experienced supervisors with tools and skills for building personal confidence in their leadership roles. Participants in this program will see the relevance of the training, rapidly acquire the skills, and quickly put them to use on the job.  Attend all twelve modules and earn a Certificate in Supervision. Our program is designed for anyone who manages people in manufacturing, retail or service industries.

 36 hours / 12 sessions /  $948 / Brian Stone

 #46168   RiverPark Place, Burlington                Room 111
                Tuesdays, Sep 23 - Dec 9                  12:30 - 3:30pm

New Supervisory Survival Skills

This training program is designed for non-managers interested in or identified for promotion and new managers.  Knowledge gained in this program will enable you to avoid some of the hard lessons that come from on-the job learning.  Applicable in manufacturing, service, and retail organizations this seminar presents the fundamental management and communication skills and techniques required to manage employees effectively.  This seminar meets the pre-requisite requirement for our comprehensive leadership development curriculum that addresses today's management challenges.

6 hours / 2 sessions / $159 / Brian Stone

#46170     RiverPark Place, Burlington             Room 111
                 Tuesdays, Sep 23 - 30                     12:30 - 3:30pm

SHRM Learning System - Complete HR Training

The SHRM Learning System course teaches the following six modules, covering topics that are most relevant to today's HR professionals and matches the HR Certification Institute body of knowledge on which the PHR/SPHR exams are based.  Topics covered include business management and strategy, workforce planning and employment, human resource development, compensation and benefits, employee and labor relations, and risk management.
Fee includes SHRM Learning System print modules, online learning software, access to the Online Resource Center and over 30 hours of live instruction.

33 hours / 11 sessions / $925

#45742       Online/Webinar                        
                   Tuesdays, Sep 2 - Nov 11         6:45 - 9:45pm

 

Pimp My Profile: Linkedin for Professionals

You know you should be using LinkedIn for networking but it’s all a mystery: connections, profiles, endorsements, groups? Where do you start? Your LinkedIn profile is your business card, your resume, your soapbox and your rolodex – all in one. Learn how to pimp your profile and get noticed. Then see how you can leverage LinkedIn’s other features to grow your network and build influence.


3 hours, 1 session I $35 I Jeff Ebbing

#46174   RiverPark Place, Burlington        Room 110
               Tuesday, Nov 4                           6 - 9pm

Facebook Advertising: Big Ideas for Small Business (Marketing your Business on Facebook)

Still think Facebook is a fad? Advertisers of all shapes and sizes are finding ways to leverage the social media giant’s 1.2 billion users. You know you don’t need to reach everyone on Facebook, but engaging even a teeny-tiny fraction of users who live in your corner of the world could do a lot for your business. Learn how to use Facebook’s advertising tools to reach, engage and motivate your customers. Also learn tips on what to say, how to say it, and when to say it.

 

3 hours, 1 session / $35 / Jeff Ebbing

 

#46227   RiverPark Place, Burlington        Room 110

               Tuesday, Nov 11                         6 - 9pm

 

Coaching

This course is designed to enable you to meet the state requirements for coaching, ethics, care and prevention of athletic injuries, anatomy, and growth and development. Upon completion students qualify to make application to the IA Board of Education Examiners for coaching Authorization. Course work is completed in an online format. One day face-to-face taping clinic with our athletic trainer is required.

Coursework / $699 / Ralph Kaufman

#45898   Online                               Oct 6 - Dec 12

Required Taping Clinic / $89 /Sheena Abbott

#45901         SCC West Burlington Campus 
                     Saturday, Oct 25                     8am - 4pm

Coaching Ethics

This course is designed to enable you to meet the state requirements for coaching ethics re-certification. This is an independent study program.

Self-study / $90 / Ralph Kaufman

#45899         Self-study

 

Blackhawk Profile

Marty Jacobs

Marty Jacobs | Construction Management

I was the first person in my family to get a college degree. It meant a lot to me and my family. I just did what I enjoyed and took the classes that worked for me. That’s how I earned a degree in C...More ›

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