Help Desk

Help Desk and Technology Services

The SCC Help Desk is here to assist faculty, staff and students with a single point of contact for all technical help including email issues, account login, MFA, Canvas, etc.  The SCC  Help Desk staff provides assistance via phone and online helpdesk.

Technical Support - Help Desk

• SCC Help Desk (319) 208-5087
• E-Mail the Help Desk (By emailing the help desk you are creating a ticket that will be assigned to an IT staff member) 
• Monday - Friday 7:30 a.m. - 5:00 p.m. Staff are onsite and will answer calls in the order they are received.
• Messages and email are checked periodically on nights and weekends. Please leave a detailed message so we can assist you as efficiently as possible.  (Please include name, call back number and describe issue in detail)

Click below for help with:

Email
Multifactor Authentication (MFA)
Hawknet (Canvas is located on Hawknet - Online Courses & Content)
Self Service (Student Services on the Web)

Leave the following information when calling the Help Desk:

• Your first and last name.
• Your phone number or alternate means of contact.
• The type of equipment with the problem (printer, scanner, monitor, etc…) and its model.
• A clear and specific description of the problem or request. Include the exact wording of any error messages.

How does the Help Desk work?

• You place a call/email to the Help Desk explaining the problem or request relating to any college computer, email account, network resource or information system.
• The Help Desk will enter the information into the database to create a "Ticket". You, the client, will receive an email at this time confirming the Ticket information.
• Your request(s) will now be readily accessible by all SCC IT/MM Team members and processed accordingly.